Terms of Service

Our services are exclusively available to qualified business entities including:

• Licensed importers with valid import/export documentation
• Established wholesalers with verifiable business credentials
• Authorized retailers with appropriate business licenses
• Distributors with proven market presence

We reserve the right to verify business credentials and may require additional documentation before processing orders.

Order Process: All orders must be placed through our authorized sales representatives with detailed product specifications, quantities, and delivery requirements.

Minimum Order Quantities: MOQ requirements vary by product category and will be specified in your quotation.

Production Timeline: Manufacturing lead times range from 15-45 days depending on product complexity and order volume. Custom orders may require additional time.

Order Modifications: Changes to confirmed orders may be accepted up to 48 hours after order confirmation, subject to additional charges.

Pricing: All prices are quoted in USD and are valid for 30 days from quotation date. Prices exclude shipping, insurance, and applicable taxes.

Payment Terms:

• New customers: 100% advance payment or Letter of Credit
• Established customers: 30% deposit, 70% before shipment
• Payment methods: T/T, L/C, or other mutually agreed methods

Late Payment: Overdue accounts may incur interest charges of 1.5% per month and may result in shipment delays.

Quality Standards: All products are manufactured according to ISO 9001 standards and undergo comprehensive quality testing.

Product Warranty: We provide a 12-month manufacturer warranty covering defects in materials and workmanship under normal use conditions.

Quality Claims: Any quality issues must be reported within 7 days of receipt with supporting documentation and photos.

Warranty Exclusions: Damage due to misuse, normal wear, unauthorized repairs, or force majeure events are not covered.

Delivery Terms: Standard terms are EXW (Ex Works) from our factory. FOB, CIF, and other Incoterms available upon request.

Shipping Arrangements: Customers may arrange their own shipping or use our recommended freight forwarders.

Delivery Schedule: We maintain a 99.5% on-time delivery rate and provide tracking information for all shipments.

Risk Transfer: Risk of loss transfers to customer according to agreed Incoterms.

Product Designs: Our standard product designs and specifications remain our intellectual property.

Custom Designs: Customer-provided designs and specifications remain customer property. We maintain confidentiality of all custom designs.

Trademark Usage: Customers may not use our trademarks without written authorization. We respect customer trademark rights.

Patent Compliance: All products comply with relevant patent requirements in target markets.

Maximum Liability: Our total liability for any claim shall not exceed the value of the specific order giving rise to the claim.

Consequential Damages: We are not liable for indirect, incidental, or consequential damages including lost profits or business interruption.

Product Liability: Customer assumes responsibility for compliance with local regulations and end-user safety in their markets.

Export Compliance: We comply with all applicable export regulations and provide necessary documentation.

Product Certifications: Products meet CE, FCC, RoHS, and other relevant certifications as specified.

Import Responsibilities: Customers are responsible for import duties, taxes, and compliance with local regulations.

Anti-Corruption: We maintain strict anti-corruption policies and expect the same from our partners.

Governing Law: These terms are governed by the laws of the People's Republic of China.

Dispute Resolution: Disputes shall be resolved through friendly negotiation. If unsuccessful, disputes will be submitted to arbitration under China International Economic and Trade Arbitration Commission (CIETAC) rules.

Jurisdiction: The courts of Guangzhou, China shall have exclusive jurisdiction over any legal proceedings.

Term Modifications: We reserve the right to update these terms with 30 days' written notice to existing customers.

Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control including natural disasters, government actions, or supply chain disruptions.

Severability: If any provision is deemed invalid, the remaining terms shall continue in full force.

Entire Agreement: These terms, together with specific order agreements, constitute the entire agreement between parties.